Members Become a partner
Request a quote

Terms and Conditions

Terms and Conditions

Last updated: 01.10.2026

1. Who we are and what this document covers

BonTrip is operated by MBF NETWORK, registered office at Str. Voinicenilor nr. 163, Târgu Mureș, România, VAT ID 28011700, registered with the Trade Register under no. J26/109/2011.

This document sets out the conditions under which you may use the platform. By accessing the site you confirm that you have read and accept them. If you do not agree, please do not use the platform.

2. What the platform does

BonTrip is an intermediation platform. We connect people interested in outdoor activities with the organizers who provide them.

In practice this means:

  • we do not run the activities presented;
  • we do not process payments and charge visitors no commission;
  • there is no instant booking — you send a request and the organizer replies;
  • the contract for the activity is concluded directly between you and the organizer, on the terms they set.

Prices, availability, participation conditions, the cancellation policy and the payment method are set exclusively by the organizer.

3. Accounts

3.1. Member account

You can create a free account. You need a valid email address, which you must confirm. You are responsible for keeping your password confidential and for activity carried out from your account.

You can also use the platform without an account — you can send requests as a visitor. An account additionally lets you save activities to favourites, track your requests in one place and write reviews.

3.2. Organizer account

Organizers create a separate account and may publish activities within the limits of their chosen package. By publishing an activity, the organizer warrants that:

  • the information presented is accurate and up to date;
  • they hold the authorisations and insurance required to run the activity;
  • they have the right to use the images and texts uploaded;
  • they comply with applicable tourism and consumer protection legislation.

3.3. Suspension

We may suspend or delete an account that breaches these terms, publishes false information, uses the platform abusively or harms other users.

4. Quote and booking requests

When you send a request, your contact details are passed to the activity organizer so they can reply. You can continue the conversation from your account or by email.

A submitted request is not a confirmed booking. A booking becomes firm only when the organizer confirms it, on the terms they communicate.

Please only send requests if you are genuinely interested. Repeated and unjustified requests may lead to access being limited.

5. Reviews

Reviews can only be written by signed-in members and become public after an administrator has verified them. Verification checks compliance with the rules below, not the opinion itself.

We do not publish reviews that:

  • contain offensive, discriminatory or threatening language;
  • include other people's personal data;
  • are clearly false, promotional or written by competitors;
  • are unrelated to the activity being reviewed.

A rejected review can be rewritten and resubmitted. The organizer may publish a reply, shown beneath the review. The scores given are used to calculate the average shown on the activity and organizer pages.

By publishing a review you grant us a non-exclusive right to display it on the platform, together with the name shown on your account.

6. Content published by users

You remain the owner of the rights to the texts and images you upload. You grant us the right to display them on the platform and to use them in promoting it.

Uploading content that infringes copyright, or is unlawful, misleading or offensive, is prohibited. We may remove any content that breaches these rules.

7. Liability

We make reasonable efforts to keep the information on the platform accurate, but it comes from the organizers and we cannot verify all of it in detail.

We are not liable for:

  • how the activity is carried out, its quality or its safety;
  • the accuracy of prices, schedules or conditions communicated by the organizer;
  • disagreements between you and the organizer;
  • any damage suffered during the activity.

Outdoor activities involve a degree of risk. It is your responsibility to assess whether an activity suits you and to follow the organizer's instructions.

These limitations do not remove the rights you have as a consumer under applicable law.

8. Platform availability

We aim to keep the site available at all times, but we do not guarantee uninterrupted operation. We may temporarily suspend access for maintenance or improvements.

9. Advertising

Adverts supplied by external partners may be displayed on the platform. Their content belongs to those who publish them, and we are not responsible for the products or services promoted.

10. Personal data

The processing of personal data is described in our Privacy Policy, and the use of cookies in our Cookie Policy.

11. Use of Artificial Intelligence Technologies

For the development and operation of the platform, BonTrip may use tools and technologies based on artificial intelligence. Depending on the respective functionality, these technologies may be used to assist with drafting or rephrasing texts, structuring information, optimizing content, search, recommendations, personalization, or other platform functionalities. Some materials may be created or processed with the help of AI tools and are subsequently reviewed, edited, or supplemented by humans. The information provided by organizers about their own activities remains the responsibility of the organizers who publish it or provide it to BonTrip.

12. Changes to these terms

We may update these terms. The version in force is the one published on this page. For significant changes, we notify registered members by email or through a notice in the platform.

13. Governing law and dispute resolution

These terms are governed by Romanian law. Disputes are settled amicably where possible; failing that, by the competent courts at our registered office.

As a consumer, you may also contact the Romanian National Authority for Consumer Protection (ANPC) — anpc.ro, or use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

14. Contact

MBF NETWORK
Str. Voinicenilor nr. 163, Târgu Mureș, România
Email: office@mbf-network.ro